Niagara Falls State Park Selects Magic Memories to Power New Personalization Experience at Cave of the Winds

Niagara Falls State Park Selects Magic Memories to Power New Personalization Experience at Cave of the Winds

Niagara Falls State Park Selects Magic Memories to Power New Personalization Experience at Cave of the Winds

24 May 2017

Magic Memories, the global leader in creating and sharing of personalized memories, today announced a new partnership with global hospitality and food service provider Delaware North on behalf of Niagara Falls State Park’s Cave of the Winds attraction.

The exclusive partnership will allow guests to capture their journey down into the Niagara Gorge as part of the Cave of the Winds tour. Powered by the Magic Memories’ technology platform, visitors can choose from a variety of personalization options, including beautifully designed storybook products and digital options delivered in real time.

“We are always looking to enhance the visitor experience for the millions of visitors to Niagara Falls State Park, and the Magic Memories platform does just that,” said Michael Barnes, general manager for Delaware North, which operates the Cave of the Winds attraction for the New York State Office of Parks, Recreation and Historic Preservation.

Niagara Falls State Park’s Cave of the Winds tour offers a breathtaking, one-of-a-kind view of Niagara Falls. Guests ride an elevator 175 feet deep into the Niagara Gorge, then, clad in a souvenir poncho and sandals, follow a tour guide over a series of wooden walkways to the famous “Hurricane Deck.” As guests stand at the railing, they are a mere 20 feet from the billowing torrents of Bridal Veil Falls. The rushing waters loom above, dousing guests with a generous spray as they face the thundering falls head-on.

“We’re proud to partner with such an iconic locale to help visitors capture their once-in-a-lifetime experiences, and we look forward to using the most innovative technologies to do so,” said Chris Warhurst, Global CEO of Magic Memories.

About Magic Memories
Founded in New Zealand in 1995, Magic Memories is the global leader in helping guests collect, create and share their experiences at the world’s best-loved tourism, sport, cultural, and leisure attractions. Now operating nearly 200 sites worldwide, Magic Memories continues to invest in the evolution of personalized experiences for guests at major entertainment venues across the globe.

About Delaware North’s Parks and Resorts Business
Delaware North Parks and Resorts is a global leader in the hospitality industry, operating lodging, food and beverage and retail services, recreational activities, and educational programming at destinations throughout North America and Australia. Delaware North operates in many of the United States’ iconic national and state parks, including Grand Canyon National Park, Yellowstone National Park and Niagara Falls State Park, and also operates cultural attractions such as Kennedy Space Center Visitors Complex. Its portfolio also includes luxury resorts in Australia. To learn more about Delaware North’s hospitality management expertise, visit http://www.delawarenorth.com/parks-and-resorts-home.aspx.

Media Contact
Mandy Robinson
Communications Manager, Magic Memories
Email Address+1-407-801-3457