Retail Manager

Retail Manager

Retail Manager

Natural History Museum

Retail Manager, The Natural History Museum - £27,000 - £29,000 per annum

Who are we?

We are Magic Memories! And we have spent the past 20 years working with the most popular and iconic leisure partners to create memorable guest experiences. We operate in 200+ attractions across 9 countries around the world. We take photos using the latest innovative technology, we capture our guests journey and we deliver memories for millions of guests across the globe.

The role;

Working at The Natural History Museum, you will lead a team that is capturing high quality photos, selling Magic Memories products and promotions ensuring that “We Make People Smile”. As the Retail Manager you will be responsible for meeting and exceeding targets at your site. You will establish a safe, positive working environment, leading and inspiring the team on site in relation to sales and planning of day to day operations, whilst delivering a high standard of customer service through motivation and communication.

The duties and responsibilities include;

  • To recruit, train and develop a team of employees.
  • Acting as an ambassador for Magic Memories- build, develop and maintain a professional working relationship with partners and colleagues in order to sustain a positive working environment.
  • Complete employees weekly rotas whilst adhering to matrices and labor ratios.
  • To drive daily, weekly and monthly targets, striving to achieve forecasts and budgets.
  • Profit and loss awareness, including stock management, labour costs and loss prevention. Submitting the relevant financial reports when required.
  • To monitor team performance through regular 121’s and reviews.
  • Ensure that all HR policies and procedures e.g. probationary reviews and return to work interviews, are adhered to in a timely and accurate manner.
  • Assisting the HR department with team payroll.
  • To maintain stock levels whilst ensuring accuracy of all media levels and to process stock orders.
  • To attend and actively participate in regular management meetings providing all required information and documentation on time in line with management requests.
  • Opening and closing of the department, including cashing, closing systems and generating daily sales reports.

The ideal candidate will;

  • Have previous supervisory or management experience.
  • Be a proactive leader with the ability to build teams and develop culture.
  • Have a drive for results- target driven and owns the sales results.
  • Demonstrate an enthusiastic, passionate and resilient attitude.
  • Connect with people, building rapport and engaging with the business and key stakeholders.
  • Demonstrate initiative, being able to work independently, drawing on their own resources and capabilities.
  • Have excellent communication skills with an ability to deal with varying situations effectively.
  • Be adaptable to fast changing environments with continuous energy, drive and positivity.
  • Have sound judgement in decision-making and prioritization of duties.

What can I expect in return?

  • FREE consultation and guidance for you and your family to support your success at work and at home.
  • Life Insurance with payout equating to 4 x basic salary.
  • 1 additional day of annual leave for each year of service.

Now is your chance to join a dynamic, fun and fast growing company with opportunities for top people to grow - both locally and globally! Life with us - it really is kind of magic!

Magic Memories is an equal opportunities employer.